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(More customer reviews)I recently reviewed my Sony BDP-S300 1080p Blu-ray Disc Player, which gave me an insurmountable amount of quirkiness. In that review I commented at length about firmware updates (and more updates and more updates) to which finally spelled doom for my player. I also commented on replacing my Sony S300 with my newly purchased Sharp Aquos BDHP20U 1080p Blu-Ray Disc Player. At this point I must say that this Blu-Ray player is exceptional - Dolby True HD Sound, HDMI output to 1080p video, etc - all the extras without the cost (without a HDMI cord included of course, but most players come without it).
Out of the box, this needed no firmware updates to play even the newest movie I owned (i.e. Superbad [Blu-ray]- released the same week as this review) - which my Sony BDP-S300 tried to load for 15 minutes before locking up (and this was with firmware 2.6 installed already - firmware 3.30 was needed but it couldn't load due to a system error - now my old player sits in Pennsylvania at a Sony service center). The load time on the Sharp BDHP20U for SuperBad was about 1-2 minutes, not too bad as you might know some players take much longer. The boot up time from off to on was only about a minute also.
The entire system seemed quick, and not to mention quiet. From the beginning I was completely happy. The system startup was simple enough - I connected my HDMI and opened the setup menu to finalize my preferences. In less than 10 minutes of opening the box I was watching a movie that my previous Sony BDP-S300 died attempting to do.
For the money, this is a great player with fairly speedy load time. Compare that to the $440 I paid for the Sony BDP-S300 which I bought and now loathe.
12-29-07 update - Player finally needed an update to play The Simpsons Movie [Blu-ray] - not a problem though! Unlike the Sony S300 I mentioned before, the Sharp Aquos BDHP20U uses a USB port via any ordinary thumb/flash drive loaded to the back of the player to deliver the update files. No more senselessly throwing away DVD-R's and waiting 30+ minutes for updates, my Sharp Blu-Ray player updated in about 8 minutes. That little USB plug on the back and the 8 minutes are two good reasons I'm glad I purchased the Sharp Blu-Ray player. Honestly that's the real reason I like this player... it's design (inside and outside) is well thought out.
02-03-2008 update - Encountered my first glitch problem. While watching Damages: The Complete First Season [Blu-ray] my player froze up. I stopped the disc and checked it for scratching or debris - nothing, looked great. So, I instead checked the Sharp website for a player update since this Blu-Ray disc set was so new. The website showed that I had the most recent update already. I then decided to restart the disc. The player froze up again at a different point on a different episode. This time I knew something was wrong. I attempted to eject the disc and the player would not respond, it just powered down. But, it had no response to re-power on or anything else for that matter - only thing that was happening was that the Standby light was flashing - no other lights or responses. I checked the SharpUSAdotcom website, but it had no real error response information. So I checked the handy dandy manual that my player came with. There was information on the very last page of the English section which described power / static electricity / lightning strikes / other interference scenarios. I followed the steps by holding the power button down until RESET appeared on the front LED section. It then re-powered on perfectly - another simple solution that was unavailable on my Sony S300 Blu-Ray player when it froze up.
Sure I might truly be comparing apples to oranges with this problem and my Sony problem, but when I originally asked the Sony customer service rep for help on my S300 - she replied with this for resetting my system. She told me to unplug the AC chord and wait 2 minutes. When that didn't work, she said we could try it a few more times or possibly leave it off for a longer amount of time. She also mentioned that this system reset could cause my latest firmware updates to reset also (as well as my player preferences). With my Sharp Blu-Ray player, the reset only rebooted the system (within 20-30 seconds) - all of my preferences and my latest firmware update were still intact. I must say this was much easier than I would ever guessed. Maybe Sharp needs a newer update for playing Damages: The Complete First Season [Blu-ray] and it plans to release it soon, who knows? Well not me. But I DO know this, the reset feature on my Sharp Blu-Ray player was better than sending my Sony S300 to Pennsylvania for over a month.
For those of you who have asked and those of you who are wondering, yes I did finish the entire season of Damages: The Complete First Season [Blu-ray] without any other problems. I am still not sure what caused the freeze up, but believe me - I tolerated much worse from my Sony S300. I use this player usually three to five times a week and this has been my first "hiccup" since buying it. So all and all, I am still very pleased with my Sharp player and consider it among my smartest purchases of 2007.
04-14-2008 - New problem that as of now is unfixable. When playing 30 Days Of Night [Blu-ray] there is no dialog in either English or Spanish, all of the background sound works and the other languages work as well. Apparently this model has had some trouble with the True HD sound on some of the newer discs - and the only language tracks on this particular movie in True HD were English and Spanish, so in other words - turning to any other non-True HD audio language fixed the problem... if you listened in Korean or French or whatever then you would have no problems. I went to the website to get any updates, which the latest firmware update claimed to address True HD problems (so Sharp is aware that something is wrong). But, the newest update still didn't fix the problem. I tried the disc on my Sony BDP-S500 1080p Blu-Ray Disc Player and on my Playstation 3 40GB - both of which played the audio perfectly. After contacting the Sharp customer service via email they emailed me 3 days later with no answers. So, maybe there is a new fix coming and maybe not, either way this makes the Sharp BDHP20U closer to a 3 1/2 star or 4 star until new firmware fixing the True HD audio problem is released. Personally I didn't mind watching the movie in another room, but not everyone has that option.
04-30-2008 - There was another update listed on the Sharp website, this update again addressed the True HD problem. Fortunately this time was the trick to finally fixing the problem I had with 30 Days of Night. This movie now plays perfectly, so now everything seems perfectly once again. Back to 5 Stars!
04-07-2009 - It's been a year since anything out of the ordinary has happened. The player recently started having trouble with some of the newer Blu rays we were renting. At first it wasn't a big deal, but eventually I decided to check for updates. The newest update (Oct 2008) was loaded but somehow it refused to accept the new firmware. So we had to call Sharp for help. They walked us through a few steps but soon realized that there was something wrong with our BD drive. We shipped our player to Sharp and they emailed us to keep us updated through the process. They had my player fixed, updated, shipped back to us within a week. They shipped it back via FedEx overnight and we were watching movies on the player within 8 days of my original phone call. I can't say that this player is perfect, but I can say that I feel very lucky to be dealing with Sharp. The Sony process for returning my player was very complicated and ended with me spending over $200 to receive a completely different Sony model. That was never an issue with Sharp. The woman at Sharp said what was going to happen and politely assured me that this was going to be a painless process. She was right. Thanks Sharp!
More updates to come...
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Sharp Aquos BDHP20U 1080p Blu-Ray Disc PlayerNow you can enjoy the best of 1080p video on your Sharp AQUOS HDTV. Especially designed to work with AQUOS LCD TVs, the BD-HP20U AQUOS Blu-Ray Disc player provides seamless operability via the AQUOS LINK™ function, through the HDMI connection. Performing as if it were all one system, the BD-HP20U's Quick Start feature lets you begin enjoying gorgeous Blu-ray Disc video with the touch of a button in less than 10 seconds.* The BD-HP20U provides outstanding versatility and is compatible with a wide variety of formats including BD-ROM/RE/R, DVD Video, DVD-RW/R and DVD+RW/R.Additionally, the BD-HP20U plays audio CDs as well. With eight terminal outputs including HDMI inputs and 1080p as well as DVD up-conversion to 1080p, you'll enjoy full digital high-definition video and high-fidelity audio. The piano black finish and slim profile design make it the ideal HD source for a large screen AQUOS TV.*Quick Start time may vary depending on movie content, type of video connection, and type of monitor being used.
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