Average Reviews:
(More customer reviews)I purchased this system in May of 2010. When it worked, it worked great and I really enjoyed the quality of the blu-ray player and sound.
About a week ago the wireless subwoofer stopped working. It has power but will not link up with the wireless receiver. I tried everything I could possibly do and couldn't get it to "remate" (connect) again. I then called LG and they were unable to fix it.
LG offered to repair the system but they wants me to spend $70.00 for them to look at it and this does not include shipping. From what the customer service representative told me, the 1 year warranty means that regardless of the cost to repair, my cost is capped at $70.00. I'm not sure how that qualifies as a warranty but according to LG it does.
What is troubling about this issue is that this problem does not appear to be an isolated incident. I searched the internet for reviews from people who owned the system. There are a number of people who are having this exact same problem after using the system for about 6 months. Mine started in just 5 months. It's starting to look like this product has a defect.
I own an LG cell phone, washer and dryer, and this blu-ray theater system. I've never had a problem with any LG product before. I'm surprised that LG would put out a product that seems to have a systematic defect. I'm even more surprised that the LG customer service would be so bad and not customer friendly. This experience has really questioned my brand loyalty towards LG. At this point, they must know this product has a problem. Rather than do the right thing - which is to correct the problem and send a new unit to everyone who is having this problem free of charge - LG is instead forcing the consumer to pay for service, pay for shipping, and hope that the repair is a long term fix. I'm afraid I'll spend the money to get the system "repaired" only to have it break again in another 5 months.
Rather than deal with the nonsense I'm going through, anyone who looks at this home theater system should just avoid it.
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LG's NetCast Interface lets you easily access a vast array of internet content. This model comes with two tower speakers.
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